How can we assist you today?
We are here to help with any questions or inquiries you may have about our handmade jewellery. Don’t hesitate to reach out!
How can I contact you?
You can reach us by emailing us directly at [email protected]. We aim to respond within 24 hours.
What is your return policy for jewellery?
We accept returns within 14 days of delivery. Items must be unused and in their original packaging. Please contact us to initiate the return process and receive further instructions.
Do you offer custom designs for jewellery?
Yes, we love creating custom pieces! Please reach out to us with your ideas, and we will work together to bring your vision to life. Custom orders may take additional time to complete.
Where do you ship your products?
We ship to the UK only at the moment. Shipping costs may vary based on your location. Please check our shipping policy for more details on delivery times and rates.
How can I stay updated on new products?
You can subscribe to our newsletter at the bottom of our homepage. We send out updates on new designs, special offers, and crafting tips to our subscribers.
Contact Us for Enquiries
Email Us
For any questions or purchase inquiries, please reach out to us via email at [email protected]. We are here to assist you with your needs and provide the best customer service possible.
Our team is here to provide friendly, reliable support and share our handmade jewellery with you. If you have questions about our designs, need help with an order, or have a special request, please get in touch — we’d love to help. We aim to respond as quickly as possible and ensure you have a great experience with Loro Designs.